bajj Privacy Policy

1. Introduction

bajj (www.bajjvip.cam) is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy provides a complete description of how your personal information is handled when you use the bajj website.

By creating an account on this website or using any of its services, you are considered to have agreed to the terms of this privacy policy. For details about our general terms of service, please read the Terms and Conditions, which covers all terms related to account management and gaming.

We take user privacy seriously and your information is never used unnecessarily or without authorisation. If you have any difficulty reading this policy or have questions, contact our support team in Bengali or English.

2. What Information We Collect

2.1 Registration and Identity Information

When creating an account, bajj collects the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• Mobile number
• Password
• Preferred currency and language

2.2 Identity Verification Information (KYC)

During the account verification process, bajj may request the following documents:

• National ID card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method (such as bKash or Nagad account details)

This information is used solely to verify identity and confirm the validity of financial transactions.

2.3 Transaction Information

During deposit, withdrawal, and gaming activity, bajj automatically records the transaction date, amount, method (bKash, Nagad, Rocket, or bank transfer), and status. These records assist with account history review and dispute resolution.

2.4 Automatically Collected Information

When you visit the website, some information is collected automatically, such as:

• IP address and device identifier
• Browser type and operating system
• Duration and path of page visits
• Referral source (where you came from before reaching the site)

3. Purpose of Using Information

bajj uses collected information for the following purposes:

3.1 Service Operations

• Completing account registration and verification
• Processing deposits and withdrawals
• Providing gaming and betting services
• Applying bonuses and promotions
• Determining VIP programme status

3.2 Security and Fraud Prevention

Information is analysed to detect suspicious transactions, multiple account usage, and unauthorised access. This ensures the security of all users' accounts.

3.3 Customer Support

Your account information is used to verify your identity when providing support via 24/7 live chat and email. Details about our support services are available in the FAQ section.

3.4 Improvement and Personalisation

Analytical data is used to improve the platform experience and display content according to your preferences. No information is shared with third-party advertisers for this purpose.

3.5 Legal Obligations

Retaining financial transaction records as required by applicable law, and complying with directions from government authorities or courts, makes data retention mandatory.

4. Data Storage and Security

4.1 Encryption and Security Technology

All data transferred between bajj's servers and the user's browser is encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive information are always stored in hashed and encrypted form.

4.2 Access Control

Only authorised staff can access user data, and their access is restricted based on role and necessity. Access logs are reviewed through regular internal audits.

4.3 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, transaction records are kept for a defined period as required by legal obligations. Once that period ends, data is securely deleted or anonymised.

5. Sharing Information with Third Parties

5.1 Service Provider Partners

bajj shares limited information with certain technology partners, such as payment processors (bKash, Nagad, Rocket, and banking partners), game studios (such as Evolution, Pragmatic Play, JILI, PG Soft), and technology infrastructure providers. Only the information necessary to operate their specific services is shared with these partners.

5.2 Disclosure of Information for Legal Purposes

Information may be provided in response to a lawful request from a court or government authority under applicable Bangladeshi law. In such cases, bajj will endeavour to notify the user where possible, though this may not be feasible when legal obligations apply.

5.3 When Information Is Not Shared

bajj never sells or shares information for the following purposes:

• For third-party advertising or marketing purposes
• To unrelated companies or individuals for commercial interests
• For any unauthorised purpose without your explicit consent

6. Cookie Policy

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bajj uses the following types of cookies:

• Essential cookies: For maintaining login sessions, security verification, and core site functionality.
• Functional cookies: To remember your language preference, theme, and other personal settings.
• Analytical cookies: To gather site usage statistics and improve service quality.

6.2 Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working correctly.

7. Your Rights Regarding Your Information

Every registered user on bajj has the right to control their own information:

7.1 Right to View and Correct Information

You can log in to your account at any time to view your stored information and request corrections to any inaccurate data. Corrections to name, date of birth, and identity document details will require contacting the support team.

7.2 Right to Delete Information

A request to delete your information can be submitted alongside a request to close your account. However, some information may need to be retained for a defined period due to legal obligations.

7.3 Right to Data Portability

You may request an export of your account history, transaction details, and a summary of your gaming activity. This information can be obtained through the support team.

7.4 Right to Object to Processing

You have the right to request removal from marketing communications. This preference can be changed through account settings or via the support team.

For more information about responsible gaming, visit our Responsible Gaming page, which also explains account limit settings and self-exclusion options.

8. Protection of Minors

All services on bajj are strictly for users aged 21+. Age is verified at registration, and any account found to belong to a minor is closed immediately.

bajj does not knowingly collect or store information from any minor. If a parent or guardian believes their child has registered, please notify our support team immediately.

9. Changes to the Privacy Policy

bajj may update this privacy policy periodically. For significant changes, users will be notified by email or through a notice shown when accessing the site.

Continued use of the site after a change is made will be taken as your agreement to the updated policy. For this reason, it is recommended that you review this page regularly.

If you have any questions about policy changes, read our About Us page to learn more about bajj, where information about bajj's identity and operations is provided.

10. Contact

For any questions, complaints, or information-related requests regarding this privacy policy, contact the bajj support team:

• Live Chat: Available 24/7, support in Bengali and English
• Email: [email protected]

Upon receiving a privacy-related request, it will be reviewed and responded to as soon as possible.